Responsible Gaming

Responsible gaming at Ethereum Casino, operated via the official website ethereum-ca.com, is based on the principle that gambling must remain a form of entertainment, not a way to solve financial or personal problems. Our goal is to help players make informed, conscious decisions about when, how, and how much they play, with clear tools to stay in control. Ethereum Casino provides practical limits, self-exclusion options, and access to professional help so that every player in Canada can enjoy our services safely. If gambling stops being fun or feels difficult to control, we are committed to supporting you with confidential assistance and effective protection measures.

Risk Awareness

Gambling always involves financial risk, and online casino games offered by Ethereum Casino are games of chance. Understanding early signs of problem gambling helps you act before harm occurs.

Signs of Potential Gambling Addiction

• Preoccupation with gambling: Frequently thinking about the next session, bets, or losses when you are at work, with family, or doing other activities.
• Increasing stakes: Gradually raising bet sizes or playing more volatile games to "feel the same excitement" or to chase previous wins.
• Chasing losses: Continuing to play to recover money lost in previous sessions instead of accepting losses as part of gambling.
• Loss of control: Difficulty stopping when you planned to, ignoring time or money limits you previously set for yourself.
• Financial strain: Using funds needed for rent, bills, food, loans, or borrowing money to continue gambling, including using credit cards or loans inappropriately.
• Emotional impact: Feeling guilt, shame, anxiety, or irritability related to gambling, or gambling to escape stress, loneliness, or depression.
• Social and work problems: Hiding gambling from family or friends, arguing about gambling, or experiencing reduced performance at work or school.
• Repeated unsuccessful attempts to stop: Trying to stop or reduce gambling several times but returning quickly to previous patterns.

Self-Assessment Test

Consider the statements below. If you answer "yes" to several, we strongly encourage you to use our tools and contact support services listed on this page.

• 1. I often spend more time or money gambling than I originally planned.
• 2. I gamble to escape problems, stress, or negative emotions.
• 3. I have tried to cut down or stop gambling but find it difficult to do so.
• 4. I feel the need to increase my bets to get the same level of excitement.
• 5. I have lied to family, friends, or colleagues about how much I gamble or lose.
• 6. My gambling has caused financial difficulties (e.g., unpaid bills, debts, borrowing).
• 7. I think about gambling frequently when I am not playing.
• 8. I feel irritable, anxious, or restless when I cannot gamble.

Important: This self-test is not a medical diagnosis. If you are worried about your answers, please contact a professional service in the "Support Resources" section or discuss your concerns with a healthcare professional in Canada.

Limits & Tools

Ethereum Casino provides responsible gaming tools on ethereum-ca.com so that players can pre-define and control their gambling activity. These tools are available to Canadian players regardless of whether they deposit using crypto or fiat-related methods processed by our payment partner PayBlock Ltd.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your Ethereum Casino player account on ethereum-ca.com and go to the "My Account" or "Profile" section.
2. Open responsible gaming settings: Select "Responsible Gaming" or "Limits" from the account menu.
3. Choose type of limit: You may set:
   • Daily deposit limit - the maximum amount you can deposit within 24 hours.
   • Weekly deposit limit - the maximum total you may deposit from Monday to Sunday (or equivalent rolling period as stated in the interface).
   • Monthly deposit limit - the maximum you may deposit during a calendar month.
4. Enter your values: Type the maximum amounts you can afford to lose without affecting your essential living expenses (for example: CAD 50 per day, CAD 150 per week, CAD 400 per month). Use realistic figures based on your personal budget.
5. Confirm and save: Review your limits and click "Save" or "Confirm". A confirmation message will display the active limits and their effective time.

Adjusting limits:

• Lowering a deposit limit (making it stricter) usually takes effect immediately or as soon as technically possible.
• Raising or removing a deposit limit may be subject to a cooling-off period (for example, 24 hours) to prevent impulsive decisions. You will receive a notification on-screen or by e-mail when the new limit becomes effective.
• The exact processing time will be indicated in the limits interface and may be updated periodically in line with regulatory best practices.

Time Spent Limits & Session Timers

To manage how long you stay logged in and playing, you can use time-based controls.

1. Session timer: In the "Responsible Gaming" section, activate a session reminder. Choose a reminder interval (for example, every 30, 60, or 90 minutes). A pop-up will inform you how long you have been playing and invite you to log out or take a break.
2. Daily time limit: If available, you may set a maximum number of hours per day during which you can be logged in and playing. When the limit is reached, you will be automatically logged out and unable to continue until the next day.
3. Logout reminders: You may also enable on-screen messages encouraging you to review your activity, including your net result during the session, to support informed decisions.

Short Breaks ("Time-Out" for 24 - 72 Hours)

If you feel the need for a short pause without fully self-excluding, you can use the Time-Out function.

1. Navigate to Time-Out: Log in, open "My Account" > "Responsible Gaming" > "Time-Out" (or equivalent label in the interface).
2. Select duration: Choose a cooling-off period, typically:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm the request: Carefully read the description of the Time-Out consequences, then click "Confirm" or "Activate".
4. Effect of Time-Out: During the Time-Out:
   • You will not be allowed to deposit funds or place bets.
   • In some cases, login may be restricted; if login is possible, game access will be blocked.
   • You may still be able to contact support and, where technically and legally permitted, request withdrawals of existing available balances.

At the end of the Time-Out period, access is automatically restored, and you may review or modify your limits before resuming play.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who believe they may have or be developing a gambling problem. It blocks access to their account for a prolonged period, or permanently.

How to Request Self-Exclusion

1. Locate the Self-Exclusion section:
   • Log in to your Ethereum Casino account at ethereum-ca.com.
   • Go to "My Account" > "Responsible Gaming".
   • Select "Self-Exclusion" or "Long-Term Exclusion".
2. Choose the exclusion period: You can usually select:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent exclusion)

   The available options are shown in the self-exclusion interface and may be updated to reflect regulatory standards and best practices valid through at least 2026.

3. Confirm your decision:
   • Read the self-exclusion conditions and consequences carefully.
   • Tick the required checkboxes to acknowledge that you understand the effects.
   • Click "Confirm Self-Exclusion". You may receive an e-mail summarizing your request.
4. Contact support (optional but recommended):
   • You may also request self-exclusion by contacting our support team at [email protected].
   • For responsible gaming matters requiring higher priority assistance, you may indicate "Responsible Gaming - Self-Exclusion Request" in the subject line.

Consequences of Self-Exclusion

• Account access: During the self-exclusion period, you will not be able to log in or use your Ethereum Casino account, or, if login remains technically possible for identification reasons, you will not be able to place bets, deposit funds, or use casino services.
• New accounts: You must not create new accounts on ethereum-ca.com. If we detect additional accounts, they may be closed, and any activity may be treated in accordance with our Terms and Conditions.
• Balance and withdrawals:
  • If you have an existing withdrawable balance at the time self-exclusion is activated, you may request a withdrawal, subject to standard verification and anti-money-laundering checks.
  • Pending withdrawals may be processed in accordance with our general withdrawal policy and any applicable Kahnawake and Curaçao regulatory requirements.
  • No further deposits or gameplay will be allowed during the exclusion.
• Marketing communications: We will take reasonable steps to stop sending you marketing communications related to our gaming services. Some communications required by law (e.g., account, security, or regulatory notices) may still be sent.
• Early reactivation: For fixed-term self-exclusion, early reactivation is generally not permitted. For lifetime self-exclusion, any request for review, where allowed by applicable rules, will be subject to a strict cooling-off period and additional verification.

Important notice: While Ethereum Casino implements internal controls and risk checks, you remain responsible for taking active steps to protect yourself, including using external blocking tools and national exclusion schemes where available.

Support Resources

Professional, independent support is a central component of responsible gaming. The following resources are available to players from Canada who use Ethereum Casino via ethereum-ca.com. These services are separate from our operator (Web3 Gaming Group N.V. and its payment subsidiary PayBlock Ltd) and offer confidential advice.

Local Support - Canada

• Canada-wide:
  • Canada Safety Council - Problem Gambling Links: Provides links and information by province and territory. Website: canadasafetycouncil.org (English and French).
• ConnexOntario (Ontario-focused but accessible information Canada-wide):
  • Phone: 1-866-531-2600
  • Website: connexontario.ca
  • Hours: 24/7
  • Languages: English; access to interpretation services may be available.
• Provincial helplines (examples - subject to provincial updates):
  • British Columbia: Gambling Support BC - 1-888-795-6111, 24/7, English and other languages via interpretation.
  • Quebec: Gambling help via Info-Social 811 (option may vary by region), French and English.
  • Alberta: Alberta Health Services Addiction Helpline - 1-866-332-2322, 24/7.

Players are encouraged to check provincial government websites for the most recent contact points and available services, as numbers and service providers may change over time.

International Support Organizations

Self-Exclusion Schemes by Country

If you reside outside Canada or spend time in other jurisdictions, you may be able to enroll in local or national self-exclusion systems in addition to the tools on ethereum-ca.com:

• United Kingdom: GAMSTOP - Free national online self-exclusion scheme for UK-licensed sites.
  • Website: gamstop.co.uk
• Spain: RGIAJ (Registro General de Interdicciones de Acceso al Juego) - National register to prevent access to licensed gambling operators.
  • Information: Available through the Spanish Directorate General for the Regulation of Gambling (DGOJ) website.
• Other EU countries: Several jurisdictions provide local exclusion registers (for example, Belgium EPIS, Sweden Spelpaus). Please refer to the relevant national gambling authority.

Note: As Ethereum Casino operates under Curaçao eGaming license no. 1668/JAZ and Kahnawake Gaming Commission license no. 00885 and is not an iGaming Ontario regulated operator, some national schemes may not directly cover our site. However, they can still help by reducing overall access to gambling sites in those jurisdictions.

Blocking Apps and Technical Tools

• Gamban: Software that blocks access to many gambling websites and apps on your devices.
  • Website: gamban.com
• BetBlocker: Free blocking tool available on multiple platforms.
  • Website: betblocker.org
• Device-level controls: Many operating systems and routers offer parental control or blocking features that can help limit access to gambling websites.

Family and Affected Others - Support Resources

• Gam-Anon: Support group for family and friends of problem gamblers.
  • Website: gam-anon.org
  • Provides meeting information and support materials.
• Local family services in Canada: Many provincial health systems provide counseling and support groups for relatives and close contacts affected by gambling. Please contact your provincial health information line or primary care provider.

Confidentiality and Professional Help: All organizations listed above are independent from Ethereum Casino. They typically provide confidential, non-judgmental assistance. Availability, languages, and hours of operation may change; we recommend visiting their official websites for the latest information.

Help for Family

Problem gambling affects not only the individual but also family members, partners, and close friends. If someone you care about is experiencing difficulties related to their gambling, it is important to protect your own well-being while encouraging them to seek help.

How to Talk to a Person with a Gambling Problem

• Choose an appropriate moment: Speak when the person is sober, not actively gambling, and when both of you have enough time and privacy.
• Use non-accusatory language: Focus on how their behavior affects you and the family rather than on blame. For example: "I feel worried when..." instead of "You always...".
• Be specific and calm: Give concrete examples (missed bills, mood changes) and express concern rather than anger.
• Avoid covering their losses: Regularly paying their gambling debts may unintentionally enable continued gambling.
• Set boundaries: Clearly state what you can and cannot do (for example, no more loans, separate finances, or limiting shared access to funds).

Engaging the Person in Support

• Encourage them to complete a self-assessment (such as the test above or tools available on Gambling Therapy or GamCare).
• Propose contacting a helpline or booking an appointment with a counselor together.
• Suggest they use Ethereum Casino's self-exclusion tools and external blocking software to limit immediate access.
• Remind them that gambling problems are recognized health issues, and seeking help is a sign of responsibility, not failure.

Family Support Groups and Online Communities

• Gam-Anon: Offers meetings, literature, and resources specifically for families and friends of gamblers: gam-anon.org.
• Gambling Therapy forums: Provides online forums and support rooms for both gamblers and affected others: gamblingtherapy.org.
• Local family services (Canada): Provincial addiction services may host group sessions for relatives; consult your family doctor or provincial health services websites.

Recommended Next Steps

• Consult a psychotherapist or counselor: Seek a mental health professional with experience in addiction or behavioral disorders. In many Canadian provinces, referrals can be obtained through family physicians.
• Use hotlines for crisis situations: If you are concerned about immediate harm (self-harm, violence, or severe distress), contact emergency services or a crisis line in your province.
• Protect your finances: Consider separating bank accounts, adjusting joint credit arrangements, and setting up spending limits. Seek independent financial advice if necessary.

Operator's Commitment

Ethereum Casino, operated by Web3 Gaming Group N.V. under Curaçao eGaming license no. 1668/JAZ and Kahnawake Gaming Commission license no. 00885, is committed to maintaining a safe online gambling environment for Canadian players. Our responsible gaming framework is designed to identify risky behavior patterns and offer appropriate interventions while respecting privacy and applicable laws.

Internal Risk-Check Procedures

• Behavioral analysis: We may monitor account activity for indicators of potential problem gambling, including:
  • Frequent deposits or sudden increases in deposit size.
  • Extended continuous play sessions without breaks.
  • Repeated unsuccessful deposit attempts or payment method changes that may indicate financial distress.
  • Regular use of the "chasing losses" patterns (for example, increasing bets immediately after losses).
• Automated alerts: Our systems may generate internal alerts when certain pre-defined thresholds are met. These thresholds are based on internal policies, regulatory expectations, and evolving industry best practices and may be updated periodically through at least 2026.
• Reality checks and warnings: We may display on-screen messages reminding players of:
  • Time spent on the platform.
  • Total amounts wagered or lost over a given period.
  • Available responsible gaming tools (limits, Time-Out, self-exclusion and external support).

When Support May Initiate Contact

Subject to applicable privacy and data protection laws, our responsible gaming or customer support team may proactively contact you if:

• We detect unusual changes in your gambling pattern that could suggest loss of control (for example, extreme deposit increases or excessively long sessions).
• You frequently change limits upward shortly after setting them lower, or cancel previously requested cooling-off measures.
• We receive information from you or third parties (where permitted) that you may be at risk of gambling-related harm.

In such cases, we may:

• Send an informative e-mail highlighting available responsible gaming tools and third-party support options.
• Place temporary restrictions on your account (for example, deposit or betting limits) pending further assessment, in accordance with our Terms and Conditions.
• Recommend or apply self-exclusion where there is a clear and serious risk of harm, especially when the player has explicitly requested stronger protection.

All interventions are intended to minimize harm and comply with the requirements and expectations of the Kahnawake Gaming Commission, Curaçao eGaming, and industry standards relevant to Canadian-facing offshore operators.

Updates

Responsible gaming regulations, guidance from the Kahnawake Gaming Commission, Curaçao eGaming, and Canadian best practices evolve over time. Ethereum Casino regularly reviews and updates this page to ensure that the information, tools, and contact details remain accurate and reflect current standards through at least 2026, unless otherwise indicated.

How You Will Be Notified

• Website notices: Significant changes to our responsible gaming policy or tools may be announced via a banner or notification on ethereum-ca.com.
• E-mail communication: If we make substantial updates that affect your rights or the way responsible gaming tools operate, we may send an e-mail to the address registered in your Ethereum Casino account.
• Policy documents: Updated versions of our Terms and Conditions and Responsible Gaming Policy will be made available on the website, with the effective date clearly indicated.

Date of last update to this Responsible Gaming page: 06 November 2025 (valid and intended to remain in force, with periodic review, through at least 2026).

Contact & Feedback

If you have questions about responsible gaming, need help using any of our tools, or wish to provide feedback on how Ethereum Casino can improve player protection, you can contact us using the details below.

Responsible Gaming Department Contact

• E-mail (primary, critical): [email protected] (please include "Responsible Gaming" in the subject line for priority handling).
• E-mail (general information): [email protected] (for non-urgent questions about policies and procedures).
• Website: https://ethereum-ca.com

If a dedicated phone line is introduced in the future for responsible gaming matters, details will be published on this page and in our contact section.

Feedback and Self-Control Request Form

Within your user account on ethereum-ca.com, you may have access to a contact or support form. To use it for responsible gaming:

1. Log in to your Ethereum Casino account.
2. Navigate to "Support" or "Contact Us".
3. Select "Responsible Gaming / Self-Control" as the topic, if available, or clearly state this in the message subject.
4. Describe:
   • The tools you wish to apply or change (for example, lower limits, Time-Out, self-exclusion).
   • Any difficulties you are experiencing in controlling your gambling.
   • Whether you would like information about external support services.
5. Submit the form. Our team will review your request as soon as reasonably possible and reply by e-mail or within your account messaging system.

All responsible gaming inquiries are treated confidentially and with priority, subject to applicable data protection laws and our regulatory obligations.